About

Customer feedback and complaints procedure

At Current Ltd, we value our customers’ satisfaction and strive to provide the highest quality electrical services in the industry. We understand that occasionally issues or concerns may arise, and we are committed to addressing them promptly and effectively. This Customer Feedback and Complaints Procedure outlines our process for handling customer feedback and complaints, ensuring that we address any issues and continuously improve our services.

1. Feedback

We encourage all customers to provide feedback on their experience with our electrical contractors. Positive feedback helps us understand what we are doing right, while constructive criticism helps us identify areas for improvement. You can provide feedback through the following channels:

• Direct communication: Speak with our team members in person or over the phone.
• Email: Send your feedback to our designated email address for customer feedback.
• Online review platforms: Share your experience on popular review websites or social media platforms.

2. Complaints

If you have a complaint or concern, we are committed to resolving it in a fair and timely manner. Please follow these steps to ensure your complaint is properly addressed:

a. Contact our Customer Service Department: Start by reaching out to our dedicated Customer Service Department. You can do this by phone or email, as specified on our website and communication materials. Explain the nature of your complaint and provide relevant details such as the date, time, and location of the service.

b. Complaint Investigation: Our Customer Service Department will thoroughly investigate your complaint. This may involve consulting with the relevant team members involved in the service or project. We aim to complete this investigation within 2 days.

c. Resolution and Communication: Once we have completed the investigation, we will provide you with a resolution in writing. This may include an explanation, an apology, or an offer to rectify the situation. We will strive to address your concerns in a fair and reasonable manner.

d. Escalation: If you are not satisfied with the resolution provided, you can escalate your complaint to a higher level of management. We will provide you with the necessary contact details to ensure your complaint is appropriately reviewed by a senior representative.

3. Continuous Improvement

At Current Ltd, we view customer feedback and complaints as opportunities for growth and improvement. We regularly review the feedback and complaints received to identify any recurring issues or areas where we can enhance our services. Our commitment to continuous improvement means that your feedback is invaluable in helping us deliver a better customer experience.

4. Confidentiality and Data Protection

We treat all customer feedback and complaints with utmost confidentiality. Your personal information will only be used for the purposes of addressing your complaint and improving our services. We comply with all relevant data protection laws and regulations to ensure the privacy and security of your information.

We appreciate your trust in our electrical contractors business, and we are dedicated to resolving any issues you may encounter. By following this Customer Feedback and Complaints Procedure, we aim to provide excellent customer service and maintain a strong and lasting relationship with you, our valued customer.

If you have any questions or require further assistance, please do not hesitate to contact our Customer Service Department.

Sincerely,

Ryan McMorrow 

Managing director

Current Ltd

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